SHIPPING & RETURNS ALL ITEMS ARE SHIPPED VIA USPS. ITEMS WILL BE PROCESSED 24 to 48 HRS, AND SHIPPED WITHIN THE NEXT BUSINESS DAY. ALL CUSTOMIZED ORDERS WILL TAKE 3 TO 7 DAYS TO BE PROCESSED AND WILL SHIP WITHIN THE NEXT BUSINESS DAY. ALL ITEMS WILL BE MADE IN THE ORDER WE RECEIVE PAYMENTS. WE WILL SEND YOUR TRACKING INFO VIA EMAIL ONCE WE SHIP YOUR PACKAGE. PLEASE MAKE SURE YOUR EMAIL AND MAILING ADDRESS IS CORRECT BEFORE SUBMITTING YOUR ORDER. SMARTT&LUXURIOUS IS NOT RESPONSIBLE FOR ANY ITEMS THAT ARE LOST,STOLEN OR DAMAGED. IF ITEMS ARE RETURNED, THERE WILL BE A RESHIPPING FEE. IF FOR SOME REASON YOUR ITEM HAS NOT BEEN RECEIVED, PLEASE USE THE TRACKING NUMBER THAT WE WILL PROVIDE TO YOU VIA EMAIL. IF NEED BE, CONTACT YOUR LOCAL POST OFFICE!
THERE ARE ABSOLUTELY NO RETURNS ON ANY ITEMS. HOWEVER, IF THERE ARE ANY PROBLEMS WITH YOUR CUSTOMIZED FITS, PLEASE DO NOT HESITATE TO GIVE US A CALL OR EMAIL WITHIN 10 DAYS UPON RECEIPT AND WE WILL DISCUSS ALL ISSUES AND WE WILL ACCOMMODATE IF NEED BE. Because many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email.
ONCE AN ORDER IS PLACED, YOU HAVE WITHIN 24 HRS TO CANCEL YOUR ORDER! PLEASE BE MINDFUL THAT ALL CUSTOM MADE ITEMS ARE JUST THAT, CUSTOM MADE FOR YOU! ONCE OUR SEAMSTRESS START ON YOUR ITEM(S) THERE IS ABSOLUTELY NO CANCELLING! THANK YOU SO MUCH FOR BEING UNDERSTANDING.
OUR DUTY IS TO MAKE SURE WE ARE BEING REASONABLE AND FAIR WITH ALL OF OUR CLIENTS. SO PLEASEEE, IF YOU HAVE ANY QUESTIONS ARE CONCERNS, OUR LINES OF COMMUNICATION ARE OPEN EXCEPT ON THE WEEKENDS AND HOLIDAYS. OUR OFFICE NUMBER IS 972-748-2223 AND OUR CUSTOMER SERVICE EMAIL IS KEISHA@2SMARTTMGMT.COM PLEASE ALLOW US 24 HOURS TO RESPOND TO ALL EMAILS. LEAVE A VOICE MESSAGE ON OUR OFFICE PHONE IF YOU CALL AND NO ONE ANSWERS. WE WILL RETURN YOUR CALL AT OUR EARLIEST CONVENIENCE.
HAVE A BLESSED DAY & THANK YOU SO MUCH FOR SHOPPING WITH SMARTT & LUXURIOUS:)